STAMP PURCHASES:

We take great care in correctly identifying and organizing our stamp stock to ensure that items are correctly identified and meet the quality standard promised for both centering and gum condition, correctly and accurately.  Our stock is priced to reflect the condition of the stamp offered.  Stamps which do not meet these criteria are not offered for sale and used instead for postage.  Stamps which are damaged, heavily cancelled, or otherwise not of good collector quality are not offered for sale.  

If an item does not meet your expectations, please contact us so we can correct the issue.  We want you to be satisfied with your purchase and happy each time you see a stamp you purchased from us in your collection.  We allow returns for refund or replacement if the item is shipped back to us within 30 days of purchase.  

We guarantee all items we sell to be genuine.  If you purchase an item from us and you would like to send it in for certification, please let us know so we can extend the return period beyond the original 30 days.  If an opinion by a mutually agreed upon expertizing service such as the Philatelic Foundation (PF), American Philatelic Society (APS), or Philatelic Stamp Authentication and Grading (PSAG) states that a stamp or cancel is not genuine, contrary to what was advertised, the purchase price and cost of the opinion (certificate) will be refunded in full.  The stamp in question, along with the opinion (certificate) must be returned to us before a refund is issued. 

SUPPLY PURCHASES

We allow returns for refund or replacement if the supply item is shipped back to us within 30 days of purchase.  Please do not send returns or defective items back to the manufacturer.  If the item is shipped back to us outside of this time frame, we may issue partial credit and/or offer you store credit.  Items must be returned in their original packaging in their original condition.  If an item is not received back in this condition, we reserve the right to offer store credit instead of a refund or refuse the return and ship the item back to you for you to keep.  If an item arrives damaged, the original packaging must be retained in order that a damage claim can be filed with the shipper.  Items returned that are not the original item(s) sent, will not be eligible for either a refund or store credit. 

SPECIAL ORDERS

Items that are considered special orders are any items which are not regular stock items and/or items that are ordered specifically for a customer at their request.  Special order items include custom made items and print on demand items.  These orders are made specifically for you that they are considered a final sale.  Special order items are only eligible for return if they are materially defective or arrive damaged.  If an item arrives damaged, the original packaging must be retained to file a claim of damage by the shipper.  Special Order items may require payment in full, or payment of a non-refundable deposit prior to the item being ordered and produced by the printer and/or manufacturer.  Delivery times on Special Orders are good-faith estimates provided to us by the printer and/or manufacturer.  Every attempt to fulfill the special order in the time frame estimated will be made, however delays can and do occur out of our control.  Delays in material sourcing, manufacturing, shipping, and customs clearance can sometimes delay special orders beyond their original estimated delivery time.  

NEXT STEPS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days according to the credit card’s terms and conditions.

To return your product, you should mail via the United States Postal Service to: Fox River Stamps, PO Box 6, Salem WI, 53168.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you receive a product that is damaged or defective, we will be happy to exchange it for the exact same item.  Should that item no longer be out of stock, we will refund your order, or offer you store credit, instead.

To initiate an exchange, email us at foxriverstamps@gmail.com. Once your exchange is approved, send your item to: Fox River Stamps, PO Box 6, Salem, WI 53168

We are able to accommodate a price adjustment after Your purchase. We are happy to apply any promotional pricing that occurs within fourteen (14) days of purchase, and provide a price adjustment via store credit, including in instances where You forgot to apply a promotional pricing device at checkout.

Promotional pricing devices include discounts, coupon codes or sale periods. Only one promotional pricing device is allowed per purchase, unless otherwise specified in the terms of the promotion.

​​You agree to make every attempt to file a refund prior to attempting a chargeback with Your financial institution. In the event of a chargeback attempt, You expressly agree to forfeit any and all of Our promotions, discounts, bonuses, affiliate bonuses, or other materials afforded to You in exchange for Your original purchase of Our Offering. We reserve the right to present proof of Your access or acceptance of Your purchased product(s), and these Terms and Conditions of Use to the financial institution investigating the dispute.

If You and Our Company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then You explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil cause of action.

NON-DISPARAGEMENT

If You are found to defame, disparage, create false impressions, or otherwise put in a false or bad light the Company, its products or services, its business, reputation, conduct, practices, past or present employees, financial condition or otherwise, You will be immediately removed from the Offering(s) and any related communications. We reserve the right to file a civil claim of action against You for any such damaging actions that You take that materially harm Our Company and it’s related Brands and Products. 

ENTIRE AGREEMENT

Before You register with Our website or make any purchases therefrom, You will be asked to consent to Our Privacy Policy. If You have consented, or once You do consent, the terms of the Privacy Policy together with these Terms and Conditions, the information contained herein constitutes the entire agreement between site users and Our company relating to the use of this website.

LAW AND JURISDICTION

These Terms and Conditions of Use and Privacy Policy are governed by and construed in accordance with United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of Wisconsin, United States. If You are found to defame, disparage, create false impressions, or otherwise put in a false or bad